Anyways, like you said since you are serious in your web business, you ought to go into paid hosting. Nevertheless I hope your loss won’t affect you too much nor stop you from archiving your future endeavors.

Nice review but rather dated, they’re not good anymore. Here is what has happened:

My site was undergoing a major redesigning and redevelopment in preparation for the big re-launch next month, but two days ago while I was having a whole development team consisting of 3 web developers and 2 designers working on my website at the very final stages, I noticed that my account got suspended! What a pleasant surprise, no email no warning, nothing!

So I went to their so-called support forums asking them to un-suspend my account so my team can carry on with what they were doing, and I explained to them that the team is charging me per hour, and they need to access the site to finish their job, and told them that we can discuss the issue while the site is un-suspended since there was no serious problem or threat of any kind. But they refused and started arguing instead of helping and working with me on solving the situation.

They said that they suspended my account because they want me first to create a free account for them on my site so they can check my content because it “might” contain some non-English content which is against their TOS. I explained to them that my site contains exclusive content that’s only available to paying subscribers and I can’t give them access to such content for free.

I also told them that hosting my website doesn’t grant them the right to access such exclusive, owned and copyrighted materials. Additionally, there are private personal and financial data stored on the site database that no one should be allowed to access, I’m not obliged by any means to disclose such personal and sensitive financial data to anyone just because they’re hosting my website! But regardless of everything, they should have contacted me via email with their requests and concerns instead of suspending my account just like that.

Long story short, I told them that I’m no longer interested in their service, and asked them to give me a way to backup my files and cancel my account. But till this moment they’re still insanely arguing with me, and therefore causing me more damages and financial losses.

I told them clearly and in a bold font, I don’t want your service anymore, all I want is to backup my files and leave, but they’re still neglecting, and telling me how much I should appreciate their free service! What this has to do with the issue at hand!? I have no idea. I told them again and again, I don’t want your great FREE service anymore, yet I get the same answers over and over, what kind of host is that!?

It’s also worth telling that the estimated financial losses because of their unreasonable actions and their bad management of the situation is around $375 US Dollars in direct damages, and this figure is still increasing dramatically because till this moment they’re refusing to un-suspend the account, and at the very same time they’re not giving me a way to cancel it with them and get my files off their servers!!

I know that since I’m serious about my web business I should have moved to a decent paid hosting - It was planned actually - but that’s a different story. I just thought it would be useful to share this info here with everybody, so you all can make an informed decision regarding this host. It seemed to be a good host that is run by nice professional people, but obviously I was mistaken. I also have to mention that they were much better back in 2007 but their overall attitude kept changing to the worse by time passing. It’s really sad to see a good-free-host has gone bad.

Their service technical-wise is not that bad for a free host, but their way of handling issues and the way they deal with their users isn’t anywhere near good, but rather unprofessional and awfully bad in critical situations when you really need support.

Cheers.

I assigned my own, paid domain and Kwix’ DNS servers to that. After a while I could log in to my account - but I couldn’t upload, neither with FTP or their file browser. Hence I decided to go with another free provider and changed my DNS servers to theirs. However for some reason it’s like Kwix Host still “have hold” on my domain - I waited more than 48 hours after I changed but still nothing - and even worse they’ve been all offline since a few days!!!

Never ever again Kwix Host, that’s for sure. I’ll now write them an e-mail and ask them to terminate my account, let’s hope it doesn’t bounce back.