I’ve recently (around 2 weeks ago) shifted host. The main reason for doing so is due to the poor uptime of my previous host. That was not all, the loading time of the server is totally horrendous. I’ve tried optimizing to the best of my ability but the time taken to simply get a response from the server itself is way too long. That plus the free time I had since my examinations were finally over, resulted in the shift to a new host.
I search long and hard, looking for a host that is affordable and reliable. No point paying a dollar a month and then the server shuts down after a month. Reading forums and other people’s reviews, I decided to give SharkSpace webhosting a try. SharkSpace started in the year 2004, so I guess they do have some experience in this field. Their pricing is fantastically reasonable as well. To add on, they have an ongoing 50% off life discount that is currently available for certain plans. I’ll review the host based on first impression, my experience so far with their support and of course whether the server is performing for the price or the promises they made.
If you visit their site, you will be greeted with a pleasant web design. The colours are good and their mascot is cute. It is an animal (a shark) therefore it gets bonus points (since I like polar bears and they are animal as well). Why is a web design important for a web hosting company? Firstly, it is the first impression it gives people. If you’re greeted with a design that is merely text and nothing else, would you even want to try the host out? First impression means a lot in business and for everyone. A good first impression in this case would convince a buyer to try out the service. A bad impression would simply put him off even with the numerous good reviews by people. SharkSpace has no problem in this department and the first impression they give me is fantastic.
Hosting plans are neatly presented, information on the webhost are detailed and sufficient. Everything was great in terms of design and presentation. With that said, I had to use the live support for some queries regarding the host and other payment issues. The live support might be a problem for some, especially those living in the time zone totally opposite to that of their main headquarters. This is simply because they only operate during usual office hours (8 am to 5 pm Central Time and is closed on Sunday) This meant that it is opened from around 11 pm to 7 am for me, Singapore. Therefore it was hard to communicate with their sales support at the start and I didn’t really feel like submitting a ticket for the trivial matters I had in mind so I just waited during one of the fridays to ask.
Their live support is fantastic. As in I didn’t have any major issues so far so whatever I’ve asked are simple questions but they are adequately answered and I’m always left satisfied when I close the window. Staff are polite and helpful, and I must definitely say patient for I asked several questions over and over again because I was rather cautious and worried for it is my first time shifting host and stuff. I did try their ticket support for some issue regarding the host background and stuff and they replied within 20 mins? (They say ticket would be replied within an hour and their current average support time is 10 mins) Something to take note was that the ticket sent was flagged (by myself) as low priority and still it got answered really quickly. Hmm, that is something really really good. Oh and their ticket support (technical department) is opened 24/7, meaning they will help you within an hour or much much less.
With that said I finally purchased a plan and started moving my stuff from my previous webhost over. The account creation was instant as soon as you pay the money. I receive the email regarding my account information within seconds after the payment by credit card was done. Everything went very smoothly. Transferring was fast and the uploading speed etc were great. For my internet connection to upload at around 100kb/s was amazing. cPanel was provided (even though I do not use much of it) and is a bonus for all. Fantastico is fantastic even if I didn’t use it. As in I’m just stating a general statement because cPanel is by far my most preferred control panel.
Uptime up till now is at 100% and of course things looks fantastic. The future is bright and I believe I’ll be back with another review by year end (not end month cause I think I’ll give it more time) and in that review I’ll be positive and happy. I’ll rate the host on their plans and pricing when I feel that I’ve been long enough with the host because some host promises so much yet they give so little or simply close down the next day. SharkSpace doesn’t seem to fit into that category but still I believe time will be an evidence to whatever I’ll be stating in future. For now, I rate the service and the hosting so far a 8.5/10. A 1.0 taken off because of live support not being 24/7 and a 0.5 because nobody is perfect.
Link to Host: SharkSpace Webhosting